HALLMARK YOUTHCARE RICHMOND INC

We are seeking a detail-oriented and organized professional to support both utilization review operations and day-to-day office management. This role plays an important part in ensuring efficient administrative processes, coordinated patient care workflows, and a positive experience for staff, clients, and visitors. The ideal candidate is adaptable, highly organized, and comfortable balancing multiple responsibilities in a fast-paced environment.

Starting salary at $26 hourly, commensurate with experience

• Coordinate utilization review activities to support authorization, eligibility, and continued stay processes as applicable.
• Review documentation for completeness, accuracy, and compliance with organizational and payer requirements.
• Communicate with internal teams, external partners, and insurance representatives regarding case status and administrative needs.
• Track deadlines, follow up on pending reviews, and maintain organized records.
• Support office operations including scheduling, correspondence, supply management, and general administrative tasks.
• Serve as a point of contact for staff and visitors, providing professional and responsive support.
• Assist with training coordination and day-to-day office workflow improvements.
• Prepare reports, maintain logs, and help ensure accurate documentation across assigned functions.
• Support compliance with internal policies, procedures, and applicable regulations.
• Perform additional duties as needed to support the needs of the team and organization.

Qualifications

• Previous experience in utilization review, case management support, office management, or a similar administrative role preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Proficiency with common office software and electronic documentation systems.
• Attention to detail and a commitment to accuracy in recordkeeping and communication.
• Ability to handle sensitive information with professionalism and discretion.
• Strong problem-solving skills and a customer service-oriented approach.
• Ability to work independently as well as collaboratively with a team.

Preferred Attributes

• Experience working in a healthcare, behavioral health, or human services environment.
• Knowledge of utilization review processes, insurance coordination, or managed care practices.
• Familiarity with scheduling systems, reporting tools, and administrative workflow management.

What We Offer

• A collaborative and supportive work environment.
• Opportunity to contribute to both operational excellence and service quality.
• The chance to take ownership of meaningful administrative and review processes.
• Competitive compensation and benefits, based on experience and qualifications.